Monday, April 26, 2010

Karaoke Party for iPhone/iPad Technical Support

We hear ya. After much deliberation with the CEO, production manager, and the head developer, we have decided to add this post to provide technical help for those who need support for Karaoke Party for the iPhone/iPad.


Frequently Asked Question:

1) Where do I find songs?
http://www.tricerasoft.com/cgi-bin/karaokedownloads/portal.asp?Portal=BPP (I get affiliate pay 5 cents per song for this one)
http://www.karaoke.com (I don't get anything :-( )
or google. You can find some free ones scattered around.


2) How do I transfer songs to Karaoke Party?

a) Very simply, you will need a computer with a File Transferring Protocol application or otherwise known as an FTP application. All you have to do is connect Karaoke Party at the IP address of your iPhone/iPad on port 40000, and transfer your CDG or ZIP karaoke files. FileZilla for Windows and Cyberduck for Macs have been tested to work correctly with Karaoke Party. If you have connection problems with your own FTP program, please use the tested FTP programs. Be sure that both your computer and your iPhone/iPad are connected to the same Wifi network, otherwise they can not communicate with each other.


b) If you need help with the FTP program. Here it is.
  1. First, download and install either FileZilla for Windows or Cyberduck for Mac.
  2. Now, make sure both your computer and iPhone/iPad are connected to the same Wifi network.
  3. Please open the Karaoke Party now and go to the Transfer Songs tab. Remember the IP address. You will need this IP address for the FTP program to connect to the iPhone/iPad. If it saids you are not connected to a Wifi network. Please make sure your iPhone/iPad is connected to a Wifi network.
  4. Make sure Karaoke Party is running on your iPhone/iPad and set at the Transfer Songs tab. Run the FTP application and use that application to connect to the IP address you obtained from step 3 at port 40000. You have to enter the port number, otherwise you will not be able to connect to your iPhone/iPad. If the connection fails and you made sure the settings are correct, try rebooting your computer and restart Karaoke Party. If Karaoke Party crashes (rarely) or the connection broke, just use the FTP application and resume the transfer. You do not have resend any sent karaoke songs.
  5. Good, with the FTP application connected to your iPhone/iPad, you can now transfer your karaoke songs. Either drag and drop the ZIP or CDG+MP3 karaoke files into the FTP application. After the file transfer is done, you're all set. Good job getting this far with me.
  6. If you have problems connecting to the iPhone/iPad, you can alternatively try other FTP applications, reboot your computer and restart Karaoke Party. If you still have problems, try posting the question here. Be sure to check to see if the answer has been posted already.

3) Song volume too low?
First, make sure you turn up your iPhone/iPad's hardware volume. Do this by using the volume buttons on the side of your iPhone/iPad. Turn it all the way up. Then turn up volume in Karaoke Party.


4) Song volume too low for built in speakers?
If you followed the above suggestions and it is still too low then I have to apologize. The short answer is that there is nothing I can do. The iPhone has two speakers. One is above the screen, and one is below the screen. Since Karaoke Party uses the Microphone, the iPhone must use the speaker above the screen, otherwise there would be feedback. The above speaker is not very loud. This is why I recommend using headphones when using Karaoke Party.

5) Why won't my uploaded songs show up?
If you are currently in the Song list, go to another tab, and then switch back. Also, remember that only (CDG+MP3) and ZIP files are supported.

6) I hear static or white noise while using an iPod Touch?
People using iPod Touch with no attached microphone might hear static when starting Karaoke Party. This is currently a bug. To get rid of it for now, just turn down the microphone volume all the way down.


I hope this helps you guys and gurls. If there is anything else I didn't cover, please feel free to ask away. Be sure to be as detailed as possible in your question. With time, I'll add any answered questions to this list.

Also, if you like Karaoke Party, please feel free to help me with the ratings in the App Store. Thank you :-)

71 comments:

  1. can you add support for streaming files from network that would make this a great app!

    ReplyDelete
  2. We have other features that we're currently working on, but we'll definitely keep the idea in mind. Thank you.

    ReplyDelete
  3. You might want to add a note in you blog about the microphone function. If you do not have a mic plugged in, and the volume on the mic function is up, all you hear is static. If you turn it all the way down, the static goes away and the program works great.

    ReplyDelete
  4. Thanks Andy. This happens with the iPod Touch right? I'll add it into the guide.

    ReplyDelete
  5. Can I ask a question about the Words with friends cheater?
    I am not sure of the correct place to post....
    I want to know how to clear the board when game is finished and am ready to start a new game.
    Thanks for such a great app!

    ReplyDelete
  6. Hi Christine, just shake the iPhone and the board will clear. I'll make a new post for Words with Friends Word Finder soon.

    ReplyDelete
  7. Karaoke Party App works great on Ipad. I am a producer of karaoke songs and would like to make contact with you for possible collaboration. How to get in touch?

    ReplyDelete
  8. Hi, you can contact me via my email at "cooleyandy@hotmail.com".
    Please put "Karaoke Collaboration" in the Subject so I'll know it's not junk mail. Thanks.

    ReplyDelete
  9. Just bought the karaoke app. Love it!

    Some suggestions:
    1. Would love the ability to create song lists. For those of us using it to perform live sets!

    2. Need to be able to change the key of the songs!

    Thanks!

    ReplyDelete
  10. Hey Jason, glad you like the app :-) I'll look into these improvements as soon as I finish my other projects. Have a nice day.

    ReplyDelete
  11. Help! I can transfer the file to iPhone, but when I choose the song, IT CRASHES everytime. What am I doing wrong?

    ReplyDelete
  12. Hi Gwendy,

    Can you mail me the particular file you transferred to Karaoke Party? I'll need to test it myself to see why it crashed. Thanks.

    Please mail it to loktaifung@gmail.com

    ReplyDelete
  13. hey guys i really need hlep with seting up my karaoke on my iphone using the filezilla program i have it downloaded and ready to use but really dont know what to do from there! please!!!!! help me out if you have the App to THANKS!!!

    ReplyDelete
  14. hey !
    I just bought your karaoke, and tryed it. the dowload process was working well, but just the first time i used it !
    i followed your guide.
    Now, it seems that filezilla can connect to iphone's server anymore.
    Of course i tryed to reboot everything, pc, iphone,freebox .. my wifi is working perfectly. my pv is connected via ethernet cable. what's wrong ? Can you help me please ? Thanks !!

    ReplyDelete
  15. Just bought Karaoke Party HD on iPad. I would like a scrubber to move through the audio while playing. The karaoke when playing seems darker than the screen brightness, please make it the same as the screen. Another cool feature would be to create playlists so that the next song could play and then I could have a real party.

    ReplyDelete
  16. I just got my Ipad today and am trying to use FileZilla to transfer files. When I enter the IP address into Host: and I enter 40000 into Port: and try to do a Quick Connect it keeps telling me that the Connection Timed Out and that it could not connect to the server. Both computer and Ipad are connect to the same server. Also, when I tried to do a quick connect FileZilla filled in Username: with anonymous and Password: with a long unknown password. Can I transfer files any other way, like using Air Sharing or something like that?

    ReplyDelete
  17. Hi

    How can I get it to show lyrics in full screen mode?

    Cheers

    ReplyDelete
  18. I have the Ipod Touch 32gb. I am connected with Wifi. And I just downloaded Filezilla. Do I need to input any information into Filezilla or does it do it by default?

    Host? Address? Password? I don't know the answer to any of these questions when I open Filezilla.

    When I downloaded a karaoke song from itunes I only got the audio to play. Also, the format of the song was .m4a format.

    If I download your software, will it play both the audio and video?


    I think I need a Walkthrough :-)

    ReplyDelete
  19. Great app. It would be nice if it would accept avi files also (had a few songs that I had to convert to work with another program) Would also be nice to be able to create folders in the songs directory...

    apart from them.....perfect

    ReplyDelete
  20. Yup, Just tried copying a folder of songs over. It will copy the songs but errors at the folder part. Any Ideas?

    ReplyDelete
  21. I bought a iPad recently and downloaded your app which is great. My problem is with the microphone. When the song starts you get a whistling noise which stops on turning the microphone down to zero as described in the blog above. How do I use the microphone correctly and is it possible to use external microphone. Songlist would be a great addition.

    ReplyDelete
  22. Would be nice to be able to access network drives'! Ta!

    ReplyDelete
  23. Umm Hello Like I purchased your app and Id like to know what server they mean when I downloaded cyberduck? And connecting with ftp with my MacBook pro

    ReplyDelete
  24. Is there an external mic available? I've not seen or heard of any. What is the ideal use of this app? Component cables to tv?

    ReplyDelete
  25. How do you find the IP address (FTP) address of your iPad?

    ReplyDelete
  26. Very pleased - easy to use, good tonal quality. Cannot open zip files containing comments; when re-zipped, work fine. This is probably just a minor bug, which I will report. Well worth the purchase price.

    ReplyDelete
  27. On the zip files with comments - since the program will play unzipped files, just unzip and transfer the mp3 and cdg pair rather than having to re-zip. A bit of a nuisance, I still hope it gets fixed.

    ReplyDelete
  28. No one seems to be answering questions, so I don't know if it's OK; please let me know if it isn't. I'll take a stab at Cathy's IP address (FTP) question. I'm no networking expert, but this is what works for me. I use a peer-to-peer wireless network on the machine that has the files; check to make sure (Settings on the iPad) that the iPad connected to it instead of something in the neighborhood.
    (If you have to create one, USE A PASSWORD!!!)
    Start Karaoke Party, Transfer Songs. The port address will show up there. Then run the FTP program. I have to shut off my non-wireless network; there's probably an option in FileZilla, but I can't find it. Anyone?

    ReplyDelete
  29. Amazing app.

    Please please bring out an Android version!!

    Any chance?

    Thank you.

    ReplyDelete
  30. Dear Sirs,
    thank you for your application.
    It's working on my iPad.
    8-)
    Question is the following - if I have only MCG+MP3 files, how I can play it?
    Is it neccessary to convert to CDG+MP3?
    How to do it?

    I have try to upload MCG+MP3, but after successful uploading, program can't see the file in a song list.

    Thank you for reply,
    Alexander

    ReplyDelete
  31. Anna, I think the full name of this is CAVS MP3+G files (MCG format) - maybe if you Google on CAVS Decoder you'll get something useful. Sorry, I've never worked with these, so I can't be more helpful.

    ReplyDelete
  32. I have tried everything to get my files into Karaoke Party, but no luck. The ftp prog shows them on the ipad, but the prog does not see them.
    Do they have to be put in a special folder?
    Paul

    ReplyDelete
  33. hi,
    i love your app, but is their any chance of moving the recoarded songs to a file some where so i could place it on a pc.
    your reply would be greatly appreciated.
    thank you.
    akshay

    ReplyDelete
  34. Paul, see my comments July 26, 27 - have you tried unzipping them and then loading the cdg/mp3 pairs? Worked for me.

    ReplyDelete
  35. akshay, you should be able to copy to your pc with the ftp program, see about FileZilla at the top of this blog - unless the files are protected ??? You don't say where you got the files. Maybe practice copying back and forth with something you don't care about first?

    ReplyDelete
  36. This comment has been removed by the author.

    ReplyDelete
  37. I have the loud feedback when starting the initial song. I am using an iPad. Turning down the mic works, but it would be great if the mic could be set to zero and turned up by the user. Also, would like to so the key change numbers ( -3 -2 -1 0 +1 +2 +3), etc.

    ReplyDelete
  38. Hi Great app one major problem, no VGA output support? This really needs this to display the words on a big screen...?

    Thanks

    Brett

    ReplyDelete
  39. I love this app! I am going to try and use an external mike using a iPod av cable. I have researched that you can use 1 of the three plugs as a mic input. I also would like to know if karaoke party supports video out to a tv. I want to get the iPhone component out cable and dock.

    ReplyDelete
  40. Can't connect with filezilla.
    Error messages as below
    Connecting to server...
    Connected, waiting for authentication
    Protocol error: Unknown protocol identifier (0x50 0x50 0x48). Most likely connected to the wrong port.
    Connection to server closed.
    Any ideas? Have tried rebooting both machines, but no luck
    Steve

    ReplyDelete
  41. i can see that i am not the only one with this problem. i need answer
    host?username?password?port?
    plizz give me answers?
    i cant find out of this

    ReplyDelete
  42. where can i get free karaoke songs?

    ReplyDelete
  43. I love this app but PLEASE turn the microphone OFF at startup. Or if nothing else have the app remember the last volume setting for the microphone. This is a major annoyance that could be fixed easily. Thanks for considering this needed update.

    ReplyDelete
  44. I spent last 10 minutes typing a problem into Itunes and they then replied they could do nothing with my complaint, not even give me a clipboard copy. I really don't like iTunes!!!
    However, I really do like your Karaoke Party! One problem, I am unable to use FileZilla to delete MP3s and CDGs from my iphone 3GS. I have the latest version. FileZilla reports that no such file or directory exists. I am able to see the files and select them for deletion. Can you advise please? Thanks! ronan@dcr.ie

    ReplyDelete
  45. HELP ME PLEASE
    Filezilla reports an error when i try to delete a song or an other.
    550(name file): no such file or directory
    I cant change Schmod at 777, return by itself at 644.
    thanks in advance

    ReplyDelete
  46. and is it the only way(ftp Program) to delete a song in my Iphone? merci

    ReplyDelete
  47. What does key changer do? How does it work?

    ReplyDelete
  48. is the Technical Support down? Good for sale but no following.....

    ReplyDelete
  49. I love this app but PLEASE turn the microphone OFF at startup. Or if nothing else have the app remember the last volume setting for the microphone. This is a major annoyance that could be fixed easily. Thanks for considering this needed update.

    ReplyDelete
  50. It would be helpful to allow or make a playlists

    ReplyDelete
  51. I have airport express connected to external speakers, but your software doesnt acknowledge it. How can i stream the sound to the airport express connected speakers? Every other app does. Cneary@yahoo.com

    ReplyDelete
  52. Just wondering if Lok Tai is still monitoring this page? I wonder if anyone else knows why FileZilla reports an error when I try to delete files on my iPhone 3GS? Unless I can find out how to delete the files, I will need to request a refund, as the software, so far, appears unusable. I will check back in a day or two. Thank you. ronan@dcr.ie

    ReplyDelete
  53. Alguien sabe donde"carpeta" hay que poner los archivos para que los lea KARAOKE PARTY IPAD?

    ReplyDelete
  54. Hello, I would really buy this app and others also I think if it had tv support ( vga ) then you can have a real karaokeparty.. For example on a simple beamer and a white wall, an ipad and this app, and you're ready to throw a real karaoke party.. I know that some apps and games(chopper2, Rage HD) on ipad have tv vga support...

    ReplyDelete
  55. Just purchased the app and imported a couple of CDG/MP3 files, they appear under the search tab but will not play. I am doing something wrong?

    ReplyDelete
  56. Yes Gerardo. You ideally needed to read the previous posts before purchasing. I have requested a refund because Lok Tai has not responded to why files cannot be deleted from Karaoke Party. As soon as the app is proven to fully work and ideally with "video out" support, then I will buy it again. Until then, I will check here for news. Ronan

    ReplyDelete
  57. FTP port 40000 is not working. Can any one help me. Shakeldf@gmail.com

    ReplyDelete
  58. Can I transfer karaoke songs from CDs?

    ReplyDelete
  59. I used the program on my iPad today to sing with friends and the app crashed in the middle of a song three different times. How can I prevent this? It's embarrassing to go for the high note and the music stops. Also, the mic volume reset itself a few times and was loud static through the speaker when the song started. Any advice?
    Thanks!
    Yisa

    ReplyDelete
  60. There are a number of folers in the application showing up.
    Which one to use to transfer songs.
    I tried doing it in the songs foler but the songs wont show up in the iPad.

    ReplyDelete
  61. I was finally able to transfer songs. And then
    The application crashes everytime i try playing a song...

    ReplyDelete
  62. is there any way to share the recorded songs with other people?

    ReplyDelete
  63. Can't connect with filezilla.
    Error messages as below
    Connecting to server...
    Connected, waiting for authentication
    Protocol error: Unknown protocol identifier (0x50 0x50 0x48). Most likely connected to the wrong port.
    Connection to server closed.

    Tried with another FTP program also and can connect to another app and still not to this one. Clearly an issue with the port number or something else, I am going crazy, just purchased the app and can't even use - very dissapointed!

    HELP PLEASE :)

    ReplyDelete
  64. I see that you are still stealing $5.99 from people each time they download your worthless app. The least you could do is respond to the questions on this blog AND you could fix the problems or remove it from the app store.

    ReplyDelete
  65. Hey, I'd easily pay the $6 (or even more) and I suspect you could get a lot more folks as well IF you added one thing NO Karaoke iPad app has (at least so far) -- the ability to output the music via bluetooth.

    This is so obvious I'm amazed no one has done it yet. It would solve all kinds of problems (not the least of which is the having to tether your iPad to a stereo as well as plugging in a mic at the same time). All kinds of equipment supports bluetooth playback -- so it would be the complete solution.

    If you ever add this, send me an email to let me know (mike at kelleytown dot com).

    ReplyDelete
  66. Songs won't transfer from imac to ipad. Nothing happens. I see files in cyber duck but they never transfer to ipad. why? I am connected to wifi but still I can't get songs on to ipad

    ReplyDelete
  67. I have rated this app 'good' because i'm sure it will be good once I finally know how to get it working. I have just downloaded and installed the reccomended 'Filezilla' for Windows, on my computer, but I have no idea what to type in the boxes, Host,, Username,, and Password. I think I have figured out how to connect now, by typing the IP:# in the 'Host' box, and the 'Port# in the 'Port: box, But am I doing this right? because when I connect i'm also unsure how to transfer songs, when I right click on some folder that I think is the song, (well it must be the right folder as it was the only folder with todays date on it) I keep getting an error. Is there any 'basic' step by step help for this Karaoke Party application for beginners?

    ReplyDelete
  68. Hey check out my Top ten karaoke songs for males all have video's to follow so you can practice :)

    ReplyDelete
  69. Great! Even our cellular phones can be a best karaoke player. Amazing!

    ReplyDelete